Accessibility statement

The Overseas Social Security (NSSO) is doing their utmost to make the information available on this Choose an item. accessible to all, in accordance with the Act of 19 July 2018 on the accessibility of websites and mobile applications of public administrations. Consult the full text of the Act of 19 July 2018 on the website of the Moniteur Belge (in French) (New window) .

This accessibility statement applies to the website Overseas Social Security (New window) .

Compliance status

Based on a simplified audit, we can conclude that the website partially complies in terms of accessibility. Please consult the pdf with the full text of EN 301 549 standard on the ETSI website (.pdf — New window) .

Full compliance can only be guaranteed after performing an in-depth audit.

For more information, please consult the report on the simplified audit of this website.

Non-accessible content

No errors were detected during the audit. Only an in-depth audit can determine whether this website is fully compliant.

Some pages on the site contain files (pdf, documents, videos, etc.) for which accessibility can’t be guaranteed with a simplified audit.

Proposed alternatives

As no errors were detected during the simplified audit, no alternative needs to be proposed.

Preparation of this accessibility statement

We have prepared the accessibility statement on the basis of:

• A critical analysis on the basis of norm EN 301 549
• Manual checks
• The audit report

The audit took place on 29/11/2025.

Consult the report on the simplified audit of this website.

This statement was drawn up on 28/04/2023.

The last revision of this statement was done on 19/01/2026.

Improvement plan

We are constantly striving to improve the accessibility of our website. This is our action plan:

• Correcting errors in the content: our editorial team is trained to correct content issues (such as insufficient contrast, missing image descriptions or incorrect title hierarchy) as soon as they are identified.
• Resolving technical issues: technical issues discovered during our tests or reported by users are noted and addressed. We plan to implement these technical fixes at least once a year during our scheduled updates.

Contact details

Do you have questions or comments about the accessibility of this website? Please carry out the following steps in the order listed below:

1. The Overseas Social Security (OSS)

   Address : Place Victor Horta 11, 1060 Brussels
   Telephone : +32 2 509 90 99
   You can also contact us by email at overseas@onss.fgov.be
   or fill in the contact form on the website of NSSO (in french) (New window) .

2. Complaints procedure

   If you are not satisfied with the response or if you receive no reply, you can go through our complaints procedure via contact form on the website NSSO (in french) (New window) (Select 'Plainte concernant l'ONSS' (Complaint about the NSSO) from the drop-down menu on the contact form on the NSSO website (in French).

3. Federal Ombudsman

   If the response from the Overseas Social Security (OSS) is not satisfactory, please contact our federal ombudsman.
   Address : Rue de Louvain 48, bte 6, 1000 Brussels
   Téléphone : 0800 999 61 (free number) ou +32 2 289 27 27 (if you are calling from abroad)
   E-mail : contact@federalombudsman.be
   Website of the Federal Ombudsman (New window)